Our policies & Frequently Asked Questions

  • Our Commitment

    At TheDigiCompany, we are committed to making our website and digital products as accessible and inclusive as possible for all visitors, regardless of ability or technology.

    We strive to provide a positive user experience and to improve accessibility wherever possible.

    Measures We Take

    To support accessibility, we aim to:

    • Use clear and consistent navigation throughout the website.

    • Structure content using logical headings and page layouts.

    • Provide descriptive text for images where appropriate.

    • Maintain sufficient colour contrast to improve readability.

    • Support keyboard navigation where possible.

    • Use accessible fonts and formatting.

    • Regularly review our website and digital content for accessibility improvements.

    Known Limitations

    While we work to improve accessibility, some content or third-party integrations may not yet fully meet accessibility standards.

    We are continually reviewing and improving our website and welcome feedback from users who encounter accessibility barriers.

    Third-Party Content

    Our website may contain links to external websites or use third-party services that are not controlled by us.

    We cannot guarantee the accessibility of third-party content but encourage providers to support accessible experiences.

    Feedback and Assistance

    If you experience difficulty accessing any part of our website, digital products, or content, please let us know.

    We welcome feedback and will make reasonable efforts to provide information, products, or services in an alternative format where possible.

    Please contact us at:

    Email: thedigico@protonmail.com

    When contacting us, please include:

    • The page or content you were trying to access

    • A description of the issue you encountered

    • Any assistive technology you were using, if applicable

    Continuous Improvement

    Accessibility is an ongoing effort. We are committed to reviewing and improving our website and digital products over time to provide a better experience for all users.

    Thank you for helping us make our website more accessible.

  • By accessing and using this website and purchasing any products or services offered through it, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use this Site.

    About Us

    This Site is operated by TheDigiCompany

    For questions regarding these Terms, please contact us at thedigico@protonmail.com

    Digital Products

    We offer digital products for purchase and download through this Site.

    Upon successful payment, you will receive access to the purchased digital product in accordance with the product description provided at the time of purchase.

    Licence and Permitted Use

    Unless otherwise stated, all digital products purchased from this Site are licensed, not sold.

    Your purchase grants you a non-exclusive, non-transferable, revocable licence to use the digital product for your personal or internal business use only.

    You may not:

    • Resell, redistribute, share, or transfer the product to any third party.

    • Reproduce the product for commercial resale.

    • Modify and sell the product as your own.

    • Upload the product to file-sharing websites or public repositories.

    • Remove any copyright, trademark, or proprietary notices.

    Any unauthorised use may result in termination of your licence without refund.

    Intellectual Property

    All content on this Site, including digital products, text, graphics, branding, logos, designs, downloads, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

    No rights are granted except as expressly stated in these Terms.

    Pricing and Payments

    All prices are displayed in the applicable currency and are subject to change without notice.

    Payments are processed through third-party payment providers. We do not store your payment card information.

    We reserve the right to refuse or cancel orders where necessary, including in cases of suspected fraud, pricing errors, or unauthorised transactions.

    User Conduct

    You agree not to:

    • Use the Site for any unlawful purpose.

    • Attempt to gain unauthorised access to the Site or related systems.

    • Interfere with the operation or security of the Site.

    • Upload or transmit harmful software, malware, or malicious code.

    Disclaimer

    The information and products provided through this Site are provided on an "as is" and "as available" basis.

    While we make reasonable efforts to ensure accuracy and quality, we do not guarantee that the Site, products, or content will be error-free, uninterrupted, or suitable for every purpose.

    Any reliance on information obtained through this Site is at your own risk.

    Limitation of Liability

    To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to your use of the Site or any products purchased through it.

    Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant product.

    Nothing in these Terms excludes liability that cannot be excluded under applicable law.

    Third-Party Services

    This Site may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites.

    Changes to These Terms

    We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.

    Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

  • Information We Collect

    We may collect and process the following information:

    Information You Provide

    When you interact with our Website, we may collect information that you voluntarily provide, including:

    • Name

    • Email address

    • Billing address

    • Payment-related information

    • Contact information

    • Information submitted through contact forms

    • Communications you send to us

    Information Collected Automatically

    When you visit our Website, certain information may be collected automatically, including:

    • IP address

    • Browser type and version

    • Device information

    • Operating system

    • Website usage data

    • Referring website addresses

    • Pages viewed and time spent on the Website

    How We Use Your Information

    We use your personal information to:

    • Process and fulfil orders

    • Provide access to purchased digital products

    • Respond to enquiries and customer support requests

    • Manage customer accounts and transactions

    • Improve our Website, products, and services

    • Send administrative communications relating to your purchases

    • Comply with legal and regulatory obligations

    • Detect and prevent fraud or misuse of our Website

    Lawful Basis for Processing

    Where UK GDPR applies, we process personal information on the following legal bases:

    • Performance of a contract when fulfilling purchases and providing services

    • Legitimate interests in operating and improving our business

    • Compliance with legal obligations

    • Consent where required, such as for certain marketing communications

    Payments

    Payments made through our Website are processed by secure third-party payment providers.

    We do not store or have access to your full payment card details.

    Payment providers process your information in accordance with their own privacy policies and security standards.

    Digital Product Delivery

    To provide access to purchased digital products, we may collect and use information necessary to deliver downloads, manage purchases, and provide customer support.

    Cookies

    Our Website uses cookies and similar technologies to improve functionality, analyse Website traffic, and enhance user experience.

    Cookies may collect information about how visitors use the Website.

    You can manage or disable cookies through your browser settings. Please note that some Website functionality may be affected if cookies are disabled.

    Website Hosting and Third-Party Services

    Our Website is hosted by Squarespace.

    We may also use trusted third-party providers to support our business operations, including:

    • Payment processors

    • Analytics providers

    • Email marketing services

    • Customer support tools

    These providers may process personal information on our behalf where necessary to provide their services.

    Data Retention

    We retain personal information only for as long as necessary to:

    • Fulfil the purposes outlined in this Privacy Policy

    • Maintain business and financial records

    • Comply with legal, tax, accounting, and regulatory requirements

    • Resolve disputes and enforce agreements

    When information is no longer required, it will be securely deleted or anonymised where appropriate.

    Data Security

    We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

    However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

    Your Rights

    Depending on your location and applicable laws, you may have the right to:

    • Request access to your personal information

    • Request correction of inaccurate information

    • Request deletion of your personal information

    • Request restriction of processing

    • Object to certain processing activities

    • Request transfer of your data where applicable

    • Withdraw consent where processing is based on consent

    To exercise any of these rights, please contact us using the details below.

    Marketing Communications

    If you subscribe to our newsletter or marketing communications, you may receive updates, promotional content, and information about our products and services.

    You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

    Children's Privacy

    Our Website and products are not intended for children under the age of 13.

    We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

    Third-Party Links

    Our Website may contain links to third-party websites.

    We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time.

    Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website following any changes indicates acceptance of the revised Privacy Policy.

  • Introduction

    This Cookie Policy explains how TheDigiCompany uses cookies and similar technologies on our website.

    By continuing to use our Website, you agree to the use of cookies in accordance with this Cookie Policy, except where you have disabled them through your browser settings or cookie preferences.

    What Are Cookies?

    Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website.

    Cookies help websites function properly, improve user experience, remember preferences, and provide information about how visitors use a website.

    How We Use Cookies

    We use cookies to:

    • Ensure the Website functions correctly.

    • Improve website performance and user experience.

    • Understand how visitors interact with our Website.

    • Remember user preferences and settings.

    • Help protect the Website from security threats and fraudulent activity.

    Types of Cookies We Use

    Essential Cookies

    These cookies are necessary for the operation of the Website and cannot usually be disabled.

    They may be used to:

    • Enable core website functionality.

    • Maintain security and authentication.

    • Process purchases and transactions.

    • Remember privacy and cookie preferences.

    Performance and Analytics Cookies

    These cookies help us understand how visitors use our Website by collecting anonymous information about:

    • Pages visited

    • Time spent on pages

    • Traffic sources

    • User interactions

    This information helps us improve the Website and user experience.

    Functional Cookies

    These cookies allow the Website to remember choices you make, such as language preferences or other settings, to provide a more personalised experience.

    Marketing Cookies

    If enabled, marketing cookies may be used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

    These cookies may be set by us or by third-party advertising partners.

    Third-Party Cookies

    Our Website may use third-party services that place cookies on your device.

    These may include:

    • Squarespace

    • Payment processors

    • Analytics providers

    • Email marketing platforms

    • Social media integrations

    Each third-party provider operates under its own privacy and cookie policies.

    Managing Cookies

    You can control and manage cookies in several ways.

    Most web browsers allow you to:

    • View cookies stored on your device

    • Delete existing cookies

    • Block all or certain cookies

    • Set preferences for individual websites

    Please note that disabling cookies may affect the functionality and performance of certain parts of the Website.

    For more information about managing cookies, please refer to your browser's help documentation.

    Changes to This Cookie Policy

    We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices.

    Any updates will be posted on this page with an updated "Last Updated" date.

  • Due to the nature of digital products, all sales are generally considered final. Once a digital product has been purchased and delivered, we are unable to accept returns or offer refunds as the product cannot be physically returned.

    However, customer satisfaction is important to us. If you experience any issues accessing, downloading, or using your purchase, please contact us and we will work with you to resolve the issue wherever possible.

    Refunds or credits may be considered on a case-by-case basis in circumstances including, but not limited to:

    • Duplicate purchases

    • Technical issues preventing access to the product

    • Incorrect product delivery

    • Other exceptional circumstances at our discretion

    To request assistance regarding an order, please contact us at thedigico@protonmail.com and include your order number and details of the issue.

    We reserve the right to determine eligibility for refunds, credits, or other resolutions on a case-by-case basis.

    By purchasing our digital products, you acknowledge and agree to this Refund Policy.

  • Once your payment has been successfully processed, you'll receive access to your digital product immediately. You will also receive a confirmation email containing your download link and order details.

  • Please check your spam, junk, or promotions folder first. If you still can't find it, contact us at thedigico@protonmail.com and we'll help you access your purchase.

  • The file format(s) included with each product are listed on the product page. Please review the product description before purchasing to ensure compatibility with your software or device.

  • Yes. Payments are processed through secure third-party payment providers. We do not store your full payment card details.

  • Because digital products are delivered immediately after purchase, orders generally cannot be cancelled once completed.

    If you believe there has been an error with your order, please contact us as soon as possible.